By David Dick, Chapter Member :::: Editor's note: This article was originally written for the STC Usability and UX group. It is reprinted here with permission from the author. As technical writers, we do not drive user acceptance, but we can influence it by writing about a system’s new features and functions, providing training, and answering users’ questions. I believe we can do a little more to help win user acceptance if we understand the challenges users face when confronted with change. There is no motivation to change, so why change? Management is not supporting the change, so why change? The change will affect the way people work and nobody likes that. The change means learning something new and nobody likes to learn new things. Organizations need to understand how to overcome the