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Top 5 Tips for Landing Your First Tech Comm Job
By Ann-Marie Grissino, STC Fellow, Duke Technical Communication Certificate Program Instructor, NetApp Information Engineering for Data Center and Cloud Solutions ::::Your first interview. Your first networking experience. Your first technical communication job. How do you get there? It isn’t easy. Having an error-free résumé, excellent communication skills, and interviewing skills is a given. Additionally, if you work on these tips, you’ll find that doors to new jobs might open more easily. ... Read More
April 15, 2014
6.96 Kb Blog
Ann-Marie Grissino
Talking Usability: Why Training is Not an Option
By David Dick, STC Fellow, Manager of the Usability & User Experience SIG, and co-author of "Web Services, Service-Oriented Architectures, and Cloud Computing." ::::Why do organizations overlook training users about new business applications or changes to existing ones before making them available enterprise wide? Do CEOs and CIOs assume that users don’t need training and will adapt? If that’s the case—they are wrong. I share an example from my own experience about what happened when an organi... Read More
April 10, 2014
3.14 Kb Blog
The Value of Recording Conversations with SMEs
By Ben Davidson, STC Carolina Chapter Member ::::As technical writers, we are often tasked with writing about a subject or product we know almost nothing about. Sometimes we must create quality documentation on this unfamiliar material within an aggressive time frame. This can be a daunting task, so it’s essential that we get the most from our conversations with the project subject matter experts (SMEs). During my last assignment, I needed to deliver an Installation and Administration Guide, a... Read More
April 04, 2014
4.41 Kb Blog
Technical Communicator: A Newbie Analysis
By Erica Brooks What is an effective communicator? According to the STC, in our field of Technical Communications, being an effective communicator means taking a user-centered approach to providing the right information, the right way, at the right time. It's making the information we produce usable and accessible to people who need it by any means necessary. As a newbie in the field, I have produced a list of what I think makes an effective technical communicator: Be Visible. Tell the story... Read More
April 01, 2014
3.18 Kb Blog
We Are All Information Architects
By Michael Harvey, STC Fellow ::::To really understand something, teach it. Having recently taught Information Architecture for the Duke Continuing Studies Technical Communication program, I find that I have a richer appreciation of the topic. I also discover that I have become a devoted, lifelong student of it. So just what is information architecture? Pondering this question led me to think about “architecture,” and everything associated with the art and science of designing functional an... Read More
March 31, 2014
4.30 Kb Blog

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