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Welcome to the award-winning Carolina Communiqué, published by the Carolina Chapter of the Society for Technical Communication. You can read more about this site and its features.

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By Suzanne Mescan, Vasont Systems :::: Technical communicators play an incredibly important role: They provide the voice of an organization. Whether they write content for internal or external customers, they form perceptions about the organization in the minds of these customers. Technical communicators largely control the way customers think about a company. Content riddled with mistakes in spelling, grammar, consistency, and, well, just a plain lack of common sense can influence customers to perceive a company to be disorganized, untrustworthy, or incompetent. On the other hand, good technical communicators can help a company’s products soar to the top of their market by creating quality content for ads, labels, user guides, packaging ... Read More

By Christina Mayr, Chapter President:::: As your elected president for the 2015 - 2016 year, I am excited and honored to be leading our award-winning community. In the hands of Immediate Past President Robert Perry and Past President Sheila Loring, the Carolina Chapter achieved Community of the Year and Community of Distinction by delivering excellent programming and value to our members. Without strong leadership and dedicated volunteers, our Chapter would not be the exemplary of the Society. I first became in involved with the Carolina Chapter in 2007 as technical communication graduate student and working as a writing co-op at GlaxoSmithKline. My co-op mentor (and now friend) brought me to the annual picnic, and I soon started copy edi... Read More

By Bryce Arghiere, Chapter Member Carolina Chapter webmaster and STC Associate Fellow Rick Sapir kindly agreed to spend time on June 18th answering my questions about technical communication, website content management, and online help. Rick has published two guide books on Tiki Wiki Content Management Systems (CMS) and is an active Carolina Chapter member. He has leveraged his experience with Tiki to enhance and launch several websites and mobile apps for the Carolina Chapter. Most recently, he led the way as a developer and administrator for the Carolina Chapter’s Triangle Employment Network and Triangle Mentoring Database. Both sites are Tiki-based, so check them out for examples of how one looks and functions. Question: Could you tal... Read More

By Rick Sapir, STC Associate Fellow and STC Carolina webmaster ::::To borrow a line from Britney Spears (or Ray Charles, if you prefer)... we did it again! The Carolina Communiqué, our online, wiki-based, publication, has been awarded an APEX Award of Excellence (for the eighth straight year... not that we're counting!). The APEX (Awards for Publication Excellence) award is an annual competition for publishers, editors, writers and designers who create print, Web, electronic and social media. Not only do we continue to publish top-quality articles for the technical communication world, the Communique continues to be a technological leader, too! We remain the only STC publication that regularly produces an Ebook (in EPUB and MOBI formats)... Read More

By Catherine Sprankle, Chapter Member ::::Gretyl Kinsey, technical consultant at Scriptorium Publishing Services, gave an entertaining and informative presentation on content strategy at the April STC Carolina chapter meeting. Gretyl's presentation was followed by a lively question-and-answer session. Content strategy is defined on Wikipedia as “the planning, development, and management of content.” Gretyl described how a good content strategy can unify content across marketing, technical support, and training. A unified content strategy can: Help you produce content that sends a consistent message to your customer and strengthens your brand Prevent duplication of effort in content development Reduce costs by reducing technical support ca... Read More

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